Information we Collect
We collect certain personal information, i.e., your name, email address, postal address, phone number, gender, birthdate and product preferences, through features or functions on our Site such as Passport registration, our order, purchase and checkout processes, email subscriptions, career applications, product returns, create an account or participate in marketing surveys, promotions or events. We also collect personal information when you contact us through the Site or when you interact with us through other communication resources such as social media and direct emails. When you place an order, you input your credit card information and that information is passed to our credit card processor.
How we use your personal information
To provide you with the best possible guest experience, we may use your personal information to:
- Process and fulfill your order, confirm your order status and shipment;
- Communicate with you and to send you information by email, postal mail, telephone, text message or other means about our products, services, contests and promotions, unless you have directed us not to contact you with promotional communications;
- Help us learn more about your shopping preferences;
- Help us address problems with and improve our Site design, products and services;
- Enhance your shopping experience;
- Analyze trends and statistics;
- Protect the security or integrity of our Site and our business; and
- Improve our merchandise selection and customer service.
Some aspects of your personal information may be shared with third-party partners that provide support to us, such as a shipping carrier, credit card processer or Site host. These third parties can only use your information to perform their necessary functions, and they are prohibited from using your information for any other purpose.
Collection of Non-personal information
How we use your non-personal information
The non-personal information we collect not only helps our Site function better, it is used to better your experience on the Site, keep the Site user-friendly and make our marketing efforts more efficient. For example, it allows us to hold items in your suitcase (shopping cart). We may share aggregated non-personal information that does not identify any individual user with third-party partners in order to help us improve the Site or and your experience on the Site.
We may partner with ad networks that use their own cookies or other tracking technologies to collect non-personally identifiable information about your use of the Site to tailor advertising made available on our Site. To opt out of the collection of non-personal information by ad networks, get further direction HERE: https://tools.google.com/dlpage/gaoptout/
We do not sell or lease your information to third parties. All use of or sharing of information with third parties is for the purpose of fulfilling functions and improving your user experience.
We strive to ensure that the information we collect from you is kept safe and secure. To prevent unauthorized access to your information, we have put in place physical, electronic and managerial procedures, such as SSL technology that protects your information by encrypting your order and payment information to secure it from being accessed by unintended parties.
Certain elements of your personal information are accessible through your Passport account. To help ensure that information is not accessed without your permission, you should limit access to your computer or other devices, and log out of your Passport account when you are not using it.
While we attempt to keep your information secure, we cannot guarantee that unauthorized access will never occur. In the unlikely event that it does occur, we will act promptly to address the issue and keep you informed of our actions in doing so.
Promotional Opt Out
By default, you will receive promotional email from us when you create a Passport account. You can opt-out of receiving promotional email by selecting the “unsubscribe” option typically located at the bottom of the email. Unsubscribing from promotional email will stop the receipt of promotional communications, but you will still receive transactional email regarding order fulfillment and returns, or to respond to your inquiries.
Links to other websites
We may provide you links to third-party websites that provide products, services and content we think you may enjoy. These websites are not owned or controlled by us and are subject to their own terms and conditions and privacy policies. Please make sure to review each website's terms and conditions and privacy to ensure you agree with them, as we cannot be responsible for their information collection and use practices.
Protecting the privacy of children is important to us and this Site is not intended for anyone under the age of 13. We do not collect or maintain information from individuals we actually know are under the age of 13, and no part of our Site is targeted toward anyone under the age of 13. Children under the age of 13 should always ask a parent or guardian for permission before using our Site or providing any personal information to anyone online.
We may disclose user information when it is necessary to comply with the law, legal requests, court orders, or when compelled by government authorities. We may also disclose user information, in our discretion, to protect users or the public, or to protect the rights and safety of our employees or property. Disclosure pursuant to this section will be at our sole discretion.
California Privacy Rights
California residents may request information regarding the disclosure of their personal information to third parties for direct marketing purposes. To make such a request, please contact us at the email address or postal address listed below.
This Policy may be updated from time to time. When we make changes, we will post all updated information to this page. You can reference the updated date at the bottom of the page to note if it has been updated since your last visit.